1. General

1.1. User of these terms and conditions and provider of the online shop “mirabell-plummer.eu” is the “Mirabell Plummer e.U.”, Bahnhofstrasse 2, 5700 Zell am See, Austria.

2.1. The following terms and conditions apply to all deliveries of “mirabell-plummer.eu”. Deviating terms and conditions of the buyer we do not recognize.

2. Conclusion of contract

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.

2.2. By clicking on the button (Order) in the last step of the order process you place a binding order of the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order.

3. Prices and shipping costs

3.1. All prices in this online shop are priced in euros and include all price components and the currently valid VAT plus shipping costs, which will be shown separately in the shopping cart.

3.2. The buyer bears the shipping costs. There is a flat rate of 6 EUR to Austria, 30 EUR net for Switzerland and Liechtenstein, 12 € for the rest of Europe.

4. Cancellation policy

4.1 Right of withdrawal

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for a purpose which can be attributed neither to his commercial nor his independent professional activity:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods

To exercise your right of withdrawal, you must contact us

Mirabell Plummer e.U.
Bahnhofstrasse 2
5700 Zell am See, Austria
atelier@mirabell-plummer.at

by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract.

You can also download the withdrawal form or any other unequivocal statement on our website
[Link: Withdrawal Form] and forward to us.
If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we shall reimburse you for all payments received from us, excluding the cost of delivery, promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case not later than fourteen days from the date on which you inform us of the cancellation of this contract to us

Mirabell Plummer e.U.
Bahnhofstrasse 2
5700 Zell am See, Austria
atelier@mirabell-plummer.at

to be returned or handed over. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

End of revocation

4.3 Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against damage in transit in order to avoid claims for damages due to defective packaging.

4.4 Please call us at +43 6542 47389 before returning the product to announce the return. In this way, you enable us to assign the products as quickly as possible.

5. Delivery and payment

5.1. We deliver worldwide. Unless a different delivery address has been communicated, the goods will be delivered directly to the billing address specified by you. Shipment takes place within the period specified in the item description or the periods specified there.

5.2. Furthermore, we reserve the right to partial delivery of the order, provided that they are not unreasonable for you as a buyer. If your delivery is carried out in several partial deliveries, we charge you the freight costs only once.

5.3. The delivery period is extended by measures in the context of labor disputes, in particular strikes and lockouts as well as in the event of unforeseen obstacles beyond our control and responsibility. The beginning and end of such obstacles are communicated to the purchaser immediately.

5.4. The payment of the buyer takes place via PayPal, direct bank transfer, credit card or cash on delivery.

6. Retention of title

The goods delivered by us remain our property until full payment.

7. Warranty and liability

7.1. In the event of a defect for which we are responsible, you can demand rectification or replacement at your discretion. With regard to entrepreneurs, we have the right to choose the type of supplementary performance. In the case of an existing supplementary performance obligation, we are obliged to bear all expenses necessary for the purpose of supplementary performance, in particular transport costs, routes, labor and material costs. Insofar as these costs increase as a result of the purchased item being moved to a place other than the place of performance, we may be entitled to refuse the type of supplementary performance you have chosen.

7.2. If the subsequent performance fails, which as a rule is the case after an unsuccessful second attempt, you are entitled to claim damages or to withdraw from the contract in accordance with the following provisions as well as reduction of the corresponding fee for this order. If you have unsuccessfully set a reasonable period for subsequent performance, you may claim damages instead of performance or reimbursement of expenses in accordance with the following provisions.

7.3. We are only liable for damages other than those caused by injury to life, body and health insofar as we or our vicarious agents are guilty of intentional or grossly negligent acts or culpable violation of a material contractual obligation. Any further liability for compensation is excluded. The provisions of the Product Liability Law remain unaffected.

7.4. If you have bought as a consumer, your statutory warranty claims for new goods expire within two years, for second-hand goods within one year, calculated from the delivery of the object of purchase. If you have purchased as an entrepreneur, your warranty claims for new goods expire within one year of delivery. The sale of second-hand goods to entrepreneurs is under exclusion of warranty.

8. Final provisions

8.1. Austrian law applies to the exclusion of the UN sales law, unless there is an exceptional case according to §§ 29, 29a EGBGB.

8.2. Jurisdiction is A-5700 Zell am See, if and to the extent that the buyer is a merchant, a legal entity under public law or a special fund under public law.

Further customer-relevant information:

ordering process

If you have found the product you are looking for, you can add it without obligation by clicking the button “add to cart” into the shopping cart. You can view the contents of the shopping cart at any time by clicking on the button “Shopping cart” without obligation. You can remove the products from the shopping cart at any time by clicking on the button “Delete”. If you want to buy the products in the shopping cart, click on the button “Order”. You will be redirected to the PayPal site, where you can complete the order process.